Home > FAQs

Frequently Asked Questions

A visa concierge service is a specialized service that assists individuals or businesses with their visa application process. We provide guidance, support, and expertise to help streamline and simplify your visa application process.

As a visa concierge service, OneVasco offers a range of services such as visa consultation, form filling assistance, document review, application submission, and much more.

OneVasco also offers you assistance with your forex, travel insurance and SIM cards through a host of our partners.

Most countries require travel insurance, please refer to the detailed checklist to know the type of requirement based on you application.

While air tickets are generally not required for visa appointments, it's important to note that some countries may have specific requirements. For instance, certain destinations may require you to provide a confirmed flight booking or proof of travel arrangements as part of your visa application. We recommend reviewing the detailed visa checklist provided for your specific destination to ensure you have met all the requirements.

OneVasco can assist you by providing personalized guidance and expert advice on the visa application process. We help in compiling required documents, assistance in completing application forms, navigating visa requirements, and ensuring your application meets the necessary criteria.

OneVasco is an independent entity and not affiliated with government authorities directly. We act as an intermediary between applicants and the relevant visa processing agencies.

We do charge additional fees for our services on top of the regular visa application fees. These fees can vary depending on the level of assistance required and the complexity of the visa application.

It is advised to apply at least 30-45 working days before your tentative travel dates. During peak seasons, this lead time may increase significantly to ensure ample time for visa processing and appointment scheduling.

OneVasco can assist you in obtaining visa appointment slots through the respective companies' or government websites. However, please note that availability of appointments is subject to the systems of the respective companies or the governments. In case no appointments are available, we will not be able to assist in procuring them. Hence, we strongly recommend applying for appointments well in advance to secure a suitable slot.

OneVasco provides guidance and support throughout your application process, but we cannot guarantee the approval of a visa. The final decision rests with the government authorities responsible for visa processing.

OneVasco can assist you in obtaining visa appointment slots through the respective companies' or government websites. However, please note that availability of appointments is subject to the systems of the respective companies or the governments. In case no appointments are available, we will not be able to assist in procuring them. Hence, we strongly recommend applying for appointments well in advance to secure a suitable slot.

Yes, Onevasco has a refund policy in place. For detailed information regarding our refund policy, including eligibility, refund processes, and any applicable terms and conditions, please refer to our refund policy.

OneVasco accepts payments through all major credit cards.

Yes, OneVasco has a retail presence across 12 cities in India. You can see our centres here.

OneVasco support team is available from 2:30am UTC to 6:30pm UTC (English language support) – Monday to Friday. Except public holidays.